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1. |
Who is
GTS Web Surf? |
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2. |
How do I get
started? |
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3. |
How long does it
take to get completely set up? |
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4. |
What is in the
Welcome E-Mail? |
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5. |
Will I have
24-hour access to my web site via FTP/TELNET (SSH)/POP? |
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6. |
What is the backbone connection speed of GTS Web
Surf servers? |
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7. |
Do you offer
service outside of U.S.? |
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8. |
Does
GTS Web Surf offer Technical Assistance? |
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9. |
What is a Virtual
Domain? |
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10. |
Who is the
InterNIC? |
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11. |
Can I access my
domain address with or without the "www"? |
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12. |
Do you offer
dial-up Internet access? |
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13. |
Do you handle
the domain registration process? |
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14. |
Can I transfer
an existing domain to your servers? |
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15. |
How long does it
take before my domain name is active? |
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16. |
How do I
transfer files to my web site? |
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17. |
Will I have
unlimited access to update my pages? |
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18. |
Can I use my
account for commercial purposes? |
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19. |
How long does it
take to set up a new account? |
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20. |
Can I register
additional domains to point to a subdirectory of my
main domain? |
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21. |
Are 3rd level
domains available (anyname.mydomain.com)? |
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22. |
How can I pay
for my account? |
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23. |
Does
GTS Web Surf host Adult-Related Web Sites? |
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24. |
Do I have access
to my own personal SMTP server? |
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1. |
Who is
GTS Web Surf?
GTS Web Surf is a US based Internet services
company, specializing in Virtual Hosting, Domain name registration services,
and Web Design. We
aim to provide the best possible service at the most
competitive price. We are committed to providing
outstanding service and support at all times.
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2. |
How do I get started?
Choose your hosting plan, then order via our
Sign up page
Payment can be made with your Visa / Mastercard.
We will contact you with all of the details required
to get you up and running as quickly as possible
(within 24 hours).
If you have any questions whatsoever regarding our
services, please do not hesitate to contact us
sales@gtswebsurf.com
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3. |
How long does it take to
get completely set up?
Your account will be active on the same day you sign
up for service. Credit card payments are authorized
in real time, so we offer a same day set-up. After
your registration is complete and your account has
been processed, you will receive your welcome
e-mail. The e-mail will give you all the information
you need for setting up your site, your IP Address,
FTP information, and other important hosting details
that you may need.
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4. |
What is in the Welcome
E-Mail?
This e-mail message will welcome you to our service
and provide all of the information that you will
need to get started uploading your files to our
server, create mail accounts and support contact
details. You can contact us via e-mail at any time
24/7/365 with any questions that you may have
regarding our service. Our staff will be only too
happy to help.
Click Here to see
sample welcome e-mail.
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5. |
Will I have 24-hour access
to my web site via FTP/SSH (Encrypted TELNET) & POP?
Yes. You can have full, unrestricted access via FTP
and to your POP e-mail account 24 hours a day. SSH
(Secured Shell) command line prompt is not provided
with any of our web hosting plans.
SSH Alternative?
Check out
PHP
Shell for a possible shell workaround
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6. |
What is the backbone
connection speed of the GTS Web Surf servers?
Redundant Internet Connections - Our data center has
multiple connections from different backbone
providers; huge fiber connections from the largest
and most trusted providers around.
Burstable Bandwidth - We don't cap your bandwidth
usage, all our network connections are 100% fully
burstable.
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7. |
Do you offer service
outside of the US?
Yes, we currently service clients from various
global locations and we can host any foreign domain
extension. Our Data Center has access to all the major and IP
backbones and the highest quality of power and
security in the city. Technical Support 24/7 - Our
data center is staffed 24/7 .. Need help at 2 a.m.?
No problem! We manage our servers 24/7 to ensure
that our service is always available.
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8. |
Does
GTS Web Surf offer
assistance?
Yes, we offer free assistance 24 hours daily to get
you setup on the web. email our support team and
they will assist you as much as they can. Support is
high on our list of priorities and we try to make
everything that we do efficient. You can be rest
assured that if you require assistance, we will
endeavor to provide it, Free forever!
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9. |
What is a Virtual Domain?
A Virtual Domain means having your own domain name
(http://www.yourname.com) without having to install
expensive server hardware and software. With a
Virtual Domain, you utilize our server's storage
space, however you are still professionally
represented via your own personal Internet web
address domain name (www.your.com) and by your own
personal e-mail address domain name (you@your.com)
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10. |
Who is the InterNIC?
The InterNIC is an independent organization
responsible for holding the registration and routing
of Internet domain names. Don't worry about the
Internic charging you for Domains after you have
registered them with us, as unlike other registrars
there are no extra Internic fees associated with our
Domain name registration service - What you see is
what you pay!
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11. |
Can I access my domain
address with or without the "www"?
Yes, you will be able to access the domain address
with or without the "www" in front of the domain
name. Example: [http://www.your-name.com] or
[http://your-name.com] is acceptable, whichever you
prefer.
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12. |
Do you offer dial-up
Internet access?
No, you will need local Internet access in order to
maintain your web site and retrieve email addressed
to your site. You will need to contact an Internet
Service Provider (ISP) such as http://www.aol.com.
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13. |
Do you handle the domain
registration process for .com, .net and .org
domains?
Yes we do.
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14. |
Can I transfer existing
domain names to your servers?
Yes, all that is required is for you to sign up for
our hosting and change the name servers for your
domain, with your current registrar.
You should keep the service with your current
provider while waiting for the changes to take
effect. All email and web pages will still be
accessed from your current site. When you receive
confirmation, telling your account has been opened,
you must update the name servers for your domain at
your registrar. After you have completed that, there
is a 24-72 hour propagation period where visitors
could go to either site. At the end of the 72 hours,
when your domain has resolved to our server, you
should contact your previous host to have them
delete the old domain from their records and update
their DNS record.
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15. |
How long does it take
before my domain name is active?
For the Global DNS tables to be updated, takes about
24-72 hours.
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16. |
How do I transfer files to
my web site?
Files must be transferred to the web server via File
Transport Protocol (FTP), SSH or through your
control panel. If you need further assistance,
please see our
support pages
(FrontPage™ extensions must be
applied to your account first, if you use this
software)
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17. |
Will I have unlimited
access to update my pages?
You have unlimited access via FTP 24-hours a day. As
such, you can create and maintain your web pages on
your own computer and upload files to your web site
at your leisure.
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18. |
Can I use my account for
commercial purposes?
Yes, you can use your account for commercial
purposes. The World Wide Web has become the most
efficient and cost-effective means of making
information available to the users of the Internet
community and we encourage our customers to utilize
their accounts for commercial purposes as long as
they abide by our
terms and conditions.
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19. |
How long does it take to
set up a new account?
New accounts are set up within 24 Hours from the
time that we receive your order and payment has been
confirmed. Once an account is set up an activation
notice will be sent to you via email including your
user-ID, password, and IP address. You can then
begin uploading files to your new web site
immediately.
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20. |
Can I register additional
domains to point to a subdirectory within my main
domain?
Yes, there are sub-domains available too, the number
depending upon your plan. This enables you to access
your sub-directory via http://your-sub-directory.your-domain-name.com
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21. |
Are third level domains
available (anyname.mydomain.com)?
Yes. Sub-domains can be added onto your account. We
do not support sub-domains with the www. extension -
http://www.sub.yourdomain.com - only - http://sub.yourdomain.com
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22. |
How can I pay for my
account?
We accept credit card, automatic payments from your
bank and checks.
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23. |
Does
GTS Web Surf host
Adult-Related Web Sites?
No.
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24. |
Do I have access to my own
personal SMTP server?
Yes, this would be mail.yourdomain.com - Although if
you prefer you can use your ISP's SMTP servers.
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