HOSTING FAQ'S
Are there any
setup fees for my account?
What if I need
to upgrade my account plan?
Am I charged a
fee when I upgrade or add any additional options?
How do you
handle technical support?
Does it take a
long time for you to answer support requests?
What about
billing, how do I pay for my account?
What if I want
to cancel my account?
I understand
that my credit card will automatically be
billed each month, but what happens if I do not have enough funds
to cover the charges on my credit card?
What type of
support do you not provide?
How do you
deal with accounts that have violated your policies?
What about
Domain Registration fees? Are these fees included in the price of
the hosting fees?
Speaking of
registering or transferring domain names, do you handle that for
us?
Q. Are there any setup fees for my
account?
A. No, we do not charge any setup fees for our hosting plans or
reseller plans.
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Q.
What if I need to upgrade my
account plan?
A. It's easy. Send us an email with the necessary information and
we will upgrade your existing plan.
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Q.
Am I charged a fee when I
upgrade or add any additional options?
A. No. Outside of the additional cost to add up to the cost of the
new plan or option, we do not charge any other fees.
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Q.
How do you handle technical
support?
A. There is a link on nearly every page of our site that will take
you to our online Technical Support Request Form. This form MUST
be used for all support requests. This form contains information
that helps us to distinguish you from our other clients so that we
can better assist you.
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Q.
Does it take a long time for you
to answer support requests?
A. Most general support requests are answered within just a few
hours while more complicated issues/problems may take longer to
address, none the less we stay in contact with you of the progress
being made. If any major problems occur with our servers, we can
assure you, they are being addressed before you even contact us.
Sometimes things take longer to fix than what we would like but we
can assure you that our servers are our first priority and any
problems are handled immediately.
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Q.
What about billing, how do I
pay for my account?
A. The preferred method of payment is with a credit card through
our secure ordering website. We accept Visa, Mastercard,
Discover, and American Express.
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Q.
What if I want to cancel my
account?
A. This is easy too. Just send an email to
cancel@gtswebsurf.com stating the reason and your request will be handled promptly. Unlike other companies on
the Internet, we do not put you through a bunch of red tape to get
your account canceled - we believe that is a tacky way to do
business.
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Q.
I understand that my credit card will automatically be billed each month,
but what happens if I do not have enough funds to cover the
charges on my credit card?
A. Most people know how much credit they have on their credit
cards and we count on that. We
charge a $5.00 processing fee for each credit card that is
declined and a $25.00 fee for returned checks. To avoid this fee,
send us an email prior to your billing date and tell us when we
can process your payment (within a reasonable time frame) to avoid
these fees. When a credit card is declined or check is returned,
we send you an email and provide you with 24 hours to submit a
valid form of payment. If we do not receive a
valid form of payment, your account will be removed from our
system. It's all about communication. If you will communicate with
us things can run smoothly.
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Q.
What type of support do you not
provide?
A. Although we do not provide technical support for 3rd party
software, scripts, or other software that you may utilize to build
your site, this includes: front page, ASP, any html editors, any
cgi scripts, however, we aren't rendering you completely helpless.
Slip us a support request using our online support request form
and we will do our utmost to assist you and if we can't, we will
guide you in the right direction for assistance. If we can not
assist you, we have implemented an Extended Support Section where
you can obtain quotes from reasonable and reliable vendors who can
assist you.
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Q.
How do you deal with accounts
that have violated your policies?
A. While most issues can be resolved between Web Host It and the
account in question, spamming violations are controlled by the
backbone. In the event that the backbone receives a complaint due
to spamming, they delete the account in question without any prior
notice to either the account holder or Web Host It. We have VERY
STRICT policies regarding spamming and will not tolerate it at all
on our servers. If you have been deactivated by another hosting
service for spamming complaints, it is highly possible that you
will be deactivated on our servers in the event that you continue
such activity.
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Q.
What about Domain Registration
fees? Are these fees included in the price of the hosting fees?
A. No we do not pay any registration fees for any accounts. We
would go broke and be out of business if we did this. It is your
responsibility to pay your your registration fees. You can visit
our Domain Registration section to view more information in
regards to fees and the registration process.
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Q.
Speaking of registering or
transferring domain names, do you handle that for us?
A. We will handle the transfer of your existing domain name to our
servers at your request when you sign up. We also now register
domain names, and for less than what Network Solutions charges.
When you activate an account with us, you can also register a new
domain name. Fees are as low as $9.99 per year. Please visit our
Domain Name Registration page
for more information.
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contact
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